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01
Intro
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Welcome
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Vocabulary
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02
1 - The Case Study
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Mod 1 - Learning Objectives
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Mod 1 - The Case Study
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Mod 1 - Quiz
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03
2 - Leadership
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Mod 2 - Learning Objectives
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Mod 2 - Leadership
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Mod 2 - Quiz
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Mod 2 - Workbook - 3 Strategic Questions (Your Organization)
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04
3 - People
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Mod 3 - Learning Objectives
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Mod 3 - People
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Mod 3 - Quiz
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Mod 3 - Workbook 1 - Organization Culture DX Assessment (People)
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Mod 3 - Workbook 2 - ADKAR Assessment
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05
4 - Customer Experience
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Mod 4 - Learning Objectives
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Mod 4 - Customer Experience
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Mod 4 - Quiz
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Mod 4 - Workbook 1 - 3 Strategic Questions (Customer Experience)
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Mod 4 - Workbook 2 - PRO-CON Analysis (Customer Experience)
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06
5 - Marketing & Sales
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Mod 5 - Learning Objectives
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Mod 5 - Marketing & Sales
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Mod 5 - Quiz
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Mod 5 - Workbook - ADKAR Assessment (Marketing & Sales)
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07
6 - Operations
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Mod 6 - Learning Objectives (+ ACME Review)
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Mod 6 - Operations
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Mod 6 - Quiz
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Mod 6 - Workbook 1 - S.W.O.T. Analysis
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Mod 6 - Workbook 2 -3 Strategic Questions (Operations)
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08
7 - Making the Decision
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Mod 7 - Learning Objectives
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Mod 7 - Making the Decision
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Mod 7 - Workbook 1 - P.L.I.E.R.S. Analysis
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Mod 7 - Workbook 2 - DX Readiness Assessment
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09
8 - Bonus Material
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Bonus Material - Organizational Change Readiness Questionnaire
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10
9 - Course Feedback
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Course Survey
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Thank you!
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Digital Transformation - To Do or Not to Do?
Course Overview